luky9 — Terms & Conditions

These terms and conditions ("Terms") govern the use of the luky9 platform and all its services. By visiting or using the luky9 website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

These Terms are written in Bengali and apply to players in Bangladesh. In the event of any dispute, the Bengali version shall be considered authoritative. If you disagree with any part of these Terms, please refrain from using our platform.

luky9 reserves the right to change or update these Terms at any time. Continued use of the platform after any changes will be taken to mean that you have accepted the new Terms. We therefore recommend visiting this page regularly.

To open an account and use the services at luky9, the following conditions must be met:

• You must be 21 years of age or older (for users aged 21 and above only).
• You must be a real individual — registration on behalf of a corporate entity or automated system is not permitted.
• You must have full legal capacity and the ability to take on responsibility.
• Accounts may not be operated from jurisdictions where online gaming is completely prohibited.
• Each individual may open only one account.

We may request an ID or other documents to verify your age at any time. If it is found that a user opened an account while under the age of 21, that account will be closed immediately and all balances may be forfeited.

When creating an account at luky9, you must provide accurate, complete, and up-to-date information. Providing false or misleading information will result in the account being cancelled.

3.1 Account Security

You are solely responsible for keeping your username and password completely confidential. You are personally liable for all activities carried out through your account. If you believe your account security has been compromised, notify our support team immediately.

3.2 One Account Policy

Only one account is permitted per individual, family, or household address. Creating multiple accounts will result in all accounts being cancelled and deposited funds may be forfeited.

3.3 Identity Verification

luky9 may carry out identity verification under the KYC (Know Your Customer) process at any time. If verification is not completed, deposits, withdrawals, or bonus issuance may be temporarily suspended.

The following terms apply to financial transactions at luky9:

4.1 Deposit Rules

• Minimum deposit amount: ৳200 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Only payment methods registered in your own name may be used — deposits from third-party accounts are not accepted.
• Deposits will be credited to your account only after successful verification.
• If there is a delay in processing a deposit, please contact the relevant payment provider.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests generally take between 15 minutes and 2 hours to process.
• Withdrawals may only be made to the same payment method used for the deposit.
• Winnings from bonuses cannot be withdrawn until the bonus wagering requirements have been met.
• Withdrawal requests may be delayed if identity verification has not been completed.

The following terms apply to the use of bonuses and promotional offers at luky9:

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳1,200 bonus and a total balance of ৳2,200. Depositing ৳34,000 gives the maximum ৳20,000 bonus and a total balance of ৳54,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10x (ten times), applied to the bonus amount only — not the deposit amount. Example: ৳1,200 bonus × 10 = ৳12,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Rules

• Only one bonus offer may be active at a time.
• If any fraudulent activity related to a bonus is detected, the account will be cancelled.
• luky9 reserves the right to change or cancel any bonus offer at any time.
• If bonus abuse is proven, the bonus and any associated winnings may be forfeited.
• The Bronze, Silver, and Gold tiers of the VIP programme offer various weekly cashback benefits.

The following rules must be followed when playing games on the luky9 platform:

6.1 Fair Play Policy

luky9 is committed to ensuring fair play in all games. All slots and live casino games available on our platform are operated by reputable game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) and use RNG (Random Number Generator) technology.

6.2 Technical Issues

luky9 is not liable for losses caused by technical errors, disconnections, or software issues in any game. However, in the case of a clear technical fault, we will endeavour to provide a reasonable resolution. Please report such issues to support.

6.3 Sports Betting

All sports betting, including cricket betting, must comply with the applicable rules. Any account found to be involved in match fixing or any other dishonest betting activity will be cancelled immediately.

The following activities are strictly prohibited on the luky9 platform:

• Creating multiple accounts or using another person's account.
• Registering using a false identity or fake documents.
• Abusing bonuses, bonus hunting, or attempting to circumvent bonus terms.
• Attempting to hack, crack, or otherwise manipulate the platform's software.
• Using the platform for money laundering or to legitimise funds from illegal sources.
• Threatening, harassing, or behaving abusively toward other players.
• Playing games using automated software, bots, or other automated systems.
• Attempting fraudulent withdrawals through credit card chargebacks or payment disputes.

Involvement in any of the above prohibited activities will result in the immediate cancellation of the account, forfeiture of all balances and bonuses, and legal action may be taken if necessary.

luky9 reserves the right to suspend or cancel any account without prior notice in the following circumstances:

• Any breach of these Terms.
• Providing false information or identity fraud.
• Fraudulent behaviour or account security risks.
• Failure to cooperate with the identity verification process.
• No activity within 30 days of a request (inactive account).

8.1 Voluntary Account Closure

You may close your account at any time by contacting our support team. It is recommended that you withdraw any remaining balance before closing your account.

8.2 Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from the platform for a set period or permanently. For more details about this feature, please visit our Responsible Gaming page.

luky9 places the highest importance on the privacy of your personal information. We keep your data secure using SSL encryption and advanced security technology.

Your personal information collected at registration will be used only for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer service.
• Meeting applicable legal obligations.

We do not sell your information to third parties. For detailed information on our data collection and use, please see our Privacy Policy.

luky9 accepts no liability for the following:

• Losses arising from internet connectivity issues or disruption to third-party services.
• Losses caused by problems with your own device or software.
• Losses resulting from unauthorised third-party access to your account (where caused by your own negligence).
• Outcomes of decisions made based on information published on the platform.
• Force majeure events such as natural disasters, government restrictions, or other uncontrollable occurrences.

Gaming is a form of entertainment and carries the risk of losing money. luky9 is not responsible for your gaming decisions. Always bet within your means.

luky9 reserves the right to partially or fully amend these Terms at any time. For significant changes, we will send a notice to your registered email address or via the platform.

Continued use of the platform after changes take effect will be taken to mean that you have accepted the amended Terms. We therefore recommend visiting this page regularly.

If you do not agree to the amended Terms, you may request to close your account at any time.

If you have any questions or concerns about these terms, please contact our 24/7 support team:

• Live Chat: Available 24 hours, 7 days a week — in both Bengali and English.
• Email: [email protected]

We are committed to ensuring a quick and effective resolution to all complaints and questions.